Platform
Talvos combines voice AI, agent orchestration, memory, healthcare knowledge and workflow integrations to deploy AI agents for healthcare organisations. Vera, our patient reception agent, is the first agent built on it.
Architecture
Every agent we build runs on the same stack. Orchestration decides what should happen, the voice, memory and knowledge layers supply the capability, and the integration layer turns a decision into a booked appointment or an updated record.
The layers
Plans and sequences the steps an agent takes within a conversation, decides which tools to call, and enforces the boundaries the organisation has set.
Real-time speech recognition and synthesis over live telephony, handling interruption, accent and multilingual conversation.
Persistent patient and context memory, so a returning caller is recognised and prior interactions carry forward across voice, WhatsApp, SMS, email and Instagram.
Retrieval-augmented generation over clinic-specific and healthcare knowledge, so answers are grounded in the organisation’s own information rather than invented.
Secure API integrations into scheduling, records and practice management systems, scoped to the operations the agent is permitted to perform.
The executed outcome — an appointment booked, a confirmation sent, a follow-up scheduled, a record updated — with human-in-the-loop controls where required.
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