Legal
The terms on which Talvos provides the Vera reception service, and on which this website may be used.
Last updated 26 July 2026 · Effective 26 July 2026
These Terms of Service ("Terms") form a binding agreement between Talvos (UEN: 202615434K), a company incorporated in Singapore ("Talvos", "we", "us"), and the organisation that subscribes to the Service ("Customer", "you").
By subscribing to, accessing or using the Service, or by using this website, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation.
Where you and Talvos have signed a separate written agreement or order form covering the Service, that agreement prevails over these Terms to the extent of any inconsistency.
| Service | The Vera AI reception service, including voice answering, messaging across supported channels, appointment scheduling, the patient memory layer, and any associated dashboards or documentation. |
|---|---|
| Customer Data | All data submitted to, or generated by, the Service in connection with your use of it, including patient details, appointment records, call audio, transcripts and message content. |
| Patient | An individual who contacts you, or whom you contact, through a channel handled by the Service. |
| PDPA | The Personal Data Protection Act 2012 of Singapore, as amended. |
Talvos grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the term of your subscription, for your internal business purposes at the clinic locations covered by your subscription.
Configuration of the Service — including the practitioners, rooms, operating hours, languages, routing rules and tone of voice Vera uses — is agreed with you during onboarding. You are responsible for the accuracy of the information you supply for that configuration and for keeping it current.
We may improve, modify or add features to the Service over time. We will not make a change that materially reduces the core functionality of the Service during a paid term without giving you reasonable notice.
This section is important. By using the Service you acknowledge and agree that:
The Service is offered to healthcare clinics and organisations, not to consumers or individual patients. You must be duly registered and licensed to operate as required under Singapore law for the services you provide.
You are responsible for all activity under your account, for keeping access credentials confidential, for promptly removing access when a staff member leaves, and for notifying us without undue delay if you suspect unauthorised access.
You must not, and must not permit anyone else to:
As between the parties, you own all Customer Data. You grant Talvos a limited licence to host, process and transmit Customer Data solely to provide, secure and support the Service in accordance with these Terms.
In processing personal data contained in Customer Data, Talvos acts as a data intermediary on your behalf and processes it only on your documented instructions. Our handling of personal data is described in our Privacy Policy. Where required, the parties will enter into a separate data processing agreement, which will prevail over this section in the event of inconsistency.
Patient data is hosted in Singapore, each clinic is provisioned with a dedicated isolated database, and access is subject to role-based controls. We will notify you without undue delay upon becoming aware of a data breach affecting your Customer Data, and will provide reasonable assistance with your obligations under the PDPA.
Each party will keep the other's confidential information in confidence and use it only for the purposes of this agreement.
Fees are set out in your order form or subscription plan. Unless stated otherwise, fees are quoted in Singapore Dollars, invoiced in advance for each billing period, and payable within the period stated on the invoice.
Fees are exclusive of GST and any other applicable taxes, which will be added where required by law. Late payment may attract interest at a reasonable rate and, following notice, may result in suspension of the Service. Except where these Terms expressly state otherwise, fees are non-refundable.
We may revise fees for a renewal term by giving at least 30 days' written notice before the end of the then-current term.
Talvos and its licensors retain all right, title and interest in the Service, including all software, models, interfaces, documentation and the Talvos and Vera names and marks. Nothing in these Terms transfers any such right to you other than the limited right of use expressly granted.
If you provide feedback or suggestions about the Service, we may use them without restriction or obligation to you.
We aim to make the Service available continuously, and we provide support as described in your subscription plan. The Service may nonetheless be unavailable during planned maintenance, for which we will give reasonable notice where practicable, and during emergency maintenance or events outside our reasonable control — including failures of telecommunications carriers, messaging platforms or upstream providers on which the Service depends.
Because the Service depends on third-party voice and messaging networks, you should maintain an alternative means for Patients to contact your clinic.
We warrant that we will provide the Service with reasonable skill and care, and in accordance with applicable law.
Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided "as is" and we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that automated speech recognition or language output will always be accurate.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.
Subject to section 12, and to the maximum extent permitted by law:
You will indemnify Talvos against claims, losses and reasonable costs arising from your breach of section 6 (Your responsibilities) or section 7 (Acceptable use), from your failure to obtain any notification or consent required under the PDPA, or from any clinical decision or care you provide.
We will indemnify you against third-party claims that the Service, when used in accordance with these Terms, infringes that third party's intellectual property rights in Singapore.
These Terms begin when you first access the Service and continue for the subscription term stated in your order form, renewing automatically for successive terms of the same length unless either party gives notice of non-renewal at least 30 days before the end of the current term.
Either party may terminate for material breach that remains uncured 30 days after written notice, or immediately if the other party becomes insolvent or ceases business.
On termination your right to use the Service ends. We will, at your request made within 30 days of termination, make Customer Data available for export, after which we will delete or de-identify it in accordance with our retention practices and any data processing agreement between us. Sections that by their nature should survive termination — including confidentiality, intellectual property, liability and governing law — will survive.
We may update these Terms from time to time. Where a change is material, we will give notice to our customers at least 30 days before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees for the remainder of the term.
Governing law. These Terms are governed by the laws of Singapore. The parties submit to the exclusive jurisdiction of the courts of Singapore.
Assignment. Neither party may assign these Terms without the other's written consent, except to an affiliate or in connection with a merger or sale of substantially all of its assets.
Entire agreement. These Terms, together with any order form and data processing agreement, form the entire agreement between the parties on their subject matter and supersede prior discussions.
Severability and waiver. If any provision is held unenforceable, the remainder continues in effect. A failure to enforce a provision is not a waiver of it.
Third party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of its terms.
Questions about these Terms can be sent to contact@talvos.co, or by post to Talvos, 60 Paya Lebar Road, #6-28, Paya Lebar Square, Singapore 409051.