Technology
Our agents do not simply generate responses. They retrieve context, reason over structured and unstructured information, call external tools and execute healthcare workflows under defined controls.
AI architecture
Each capability below is built and running in our development and testing environment today.
Large language models plan and sequence agent behaviour, selecting the next action within constraints defined per organisation rather than following a fixed script.
Responses are grounded in retrieved clinic-specific and healthcare knowledge, so the agent answers from the organisation’s own information.
Interaction history, preferences and prior context persist across sessions and channels, and are scoped strictly to the organisation that owns them.
Agents invoke defined functions — checking availability, creating a booking, sending a confirmation — rather than describing what a human should do next.
Real-time speech recognition and synthesis over live telephony, built for interruption handling, accent variation and multilingual conversation.
Multi-step healthcare processes run end to end, with branching, escalation and defined completion criteria.
Agent behaviour is measured against defined criteria, with logging and monitoring of quality, latency and task completion in our test environment.
Configurable thresholds route an interaction to a person when confidence is low, when the request falls outside scope, or when the organisation requires review.
Every organisation is provisioned with a dedicated, logically isolated database. One customer’s data is never commingled with another’s.
Authenticated, least-privilege connections into scheduling and record systems, scoped to the specific operations an agent is permitted to perform.
Get started
A 20-minute walkthrough, tailored to your organisation.
Talk to founders